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About Us Anti-Oppression Anti-racism work birth Canada

EDI Year in Review 2023

[vc_row][vc_column][vc_column_text css=”.vc_custom_1709738042033{margin-bottom: 0px !important;}”]A river may be so still that you can see your reflection, but its current is always in motion. This year has been a time of great change for Doula Canada as we have welcomed renewal in the form of new leadership. We have taken advantage of this transition to reflect on revitalizing our commitment to equity, diversity, and inclusion at DC and in the birth sphere. Our goal is to ensure that Doula Canada alumni have the necessary tools and frameworks to meet the diverse spectrum of birthing people, families, and communities with compassion, affirmation, and allyship. In the coming year, we will continue to apply the lessons learned from all of your insights to realize policy, curricula, and continuing education that sets doulas, reproductive health educators, and birthworkers up for long-term success in an ever-changing world. 

Here are some of the highlights of our actions in 2023 and our plans to advance our journey towards achieving social justice in our learning community and perinatal social systems in 2024.

 

Content & Communications

One of our goals is to ensure that DC alumni have access to a wealth of information that offers insight into the experiences of equity-seeking birthers and families, and tools to empower effective support. This year, we accomplished this by creating and publishing original articles, position statements, downloadable resources, and live-streamed discussions.  

Articles and Position Statements 

Our blog provides ongoing equity, diversity, and inclusion content that situates reproductive justice in the context of social issues, and that supports our learners to cultivate a deeper understanding of the social determinants of reproductive health. In 2023, our blog offered articles on trans inclusion, domestic and gender-based violence, truth and reconciliation, poverty, black maternal health, and many other essential perinatal health equity topics. 

We also endeavoured to be responsive to the impact of current events on community well-being by providing a statement on the Israel-Hamas conflict that offered comfort to our members and practical strategies for preserving emotional stability and community connectedness.

Downloadable Resources 

In 2023, we created three downloadable resources to provide practical guidance for birth workers. The first was our Advocacy Toolkit. The toolkit continues the work done in 2022 to develop an advocacy framework for Doula Canada. The Toolkit works through examples of the ingenious strategies that birthworkers use to promote client self-advocacy and advocate on behalf of clients in a manner that affirms their autonomy and right to informed consent.

Additionally, we created two resources to support human milk feeding. One is an infographic on human milk sharing that provides information on the risks and benefits of milk sharing, as well as safety guidelines that support families to make informed choices about their feeding options. The second is a curated Lactation Recipe Box with meal and snack ideas that are packed with ingredients that gently encourage milk production. 

Live Streams

We continued our tradition of hosting great conversations with experts and thought leaders from within Doula Canada and the broader birth world. Our guests offer insight into how they’ve applied their training and lived experience to facilitate clients’ access to equitable care. In 2023, topics included empowering teen birthers, debunking fatphobic reproductive health myths, barriers to fertility care, what we need to know about birthers who use testosterone, and the experiences of black families with more than “2.5 kids”. Content ideas were generated from discussions with our members at live events and online and from suggestions made using our anonymous feedback form. Our audience can access this content at any time from our Facebook page or our YouTube Channel.

In 2024, live streaming content will shift to a virtual, guest speaker Q&A series, opening with Support Men’s Lactation Like a Boss on February 29. 

Programming 

Doulas for Reconcili-ACTION

Committing to our Truth and Reconciliation Action Plan, we launched the Doulas for Reconcili-ACTION program. The Doulas for Reconcili-ACTION program aims to include non-Indigenous doulas in important conversations about the impacts of settler-colonialism, and build cultural humility skills in an applied workshop format. Our first workshop was held for National Day for Truth and Reconciliation, and focused on the historical traumas imposed on Indigenous communities, and the role of doulas in mitigating risk factors for Indigenous families.

In 2024, the Doulas for Reconcili-ACTION program will be running on a monthly basis. 

Webinars

Recognizing a need for community healing and dialogues in the aftermath of the disturbing events culminating in the arrest of Kaitlyn Braun in March of 2023, we hosted a session aimed at providing a safe container for community members to unpack the feelings arising from this distressing incident. The session was facilitated by Elizabeth Evans, RSW, and Psychotherapist and generated a presentation for community members on collective healing after traumatic events.

In order to provide practical support to our members regarding the implementation of ethical practice as defined by the law, we also hosted a webinar on understanding the legalities of your doula biz facilitated by Ane Posno, LLB, an expert in health and contract law at Lenczner Slaght. The first webinar of its kind at DTC, the live session provided vital information on documentation, confidentiality, and reporting obligations for doulas. 

Organizational Development 

Census

For the first time in its over 20-year history, DTC undertook a demographic census of its student and alumni population to learn more about how we can ensure that our content is responsive to our existing population and target our recruitment efforts to attract equity-seeking communities that may be underrepresented at DTC or in the birth work field. 

154 members completed the survey and the findings were illuminating. DTC’s population is highly diverse, with DTC members being more likely to be equity-seeking than the general population across several categories including Queer people, and some racial groups (e.g. Black, Indigenous). Other equity-seeking populations, such as disabled people have representation that is similar to the Canadian population.

One challenge with analyzing this data is that 6.5% of our sample are international but Canadian data has been used for comparison. Other limitations of this data set include categories not always being exactly aligned with the categories used by Statistics Canada, and questions that should be further segmented to create clarity, most notably education. 

On the whole, it appears that organizational efforts to ensure that equity-seeking members feel included and represented have been effective at attracting diverse students to our programs. In 2024 we should conduct an evaluation of the EDI climate to learn more about the quality of the learning experience for equity-seeking students, focusing on learning more about the experiences of underrepresented groups. In the case of underrepresented groups, DTC could also consider key informant interviews with individuals external to DTC to learn more about their needs in a birth worker training program and successful recruitment and retention strategies for their community.

Roll out of advocacy framework 

In addition to sharing the toolkit mentioned above, we are in the process of ensuring that the lessons learned from the advocacy initiative are incorporated into the anti-oppression module in our courses. The revised curriculum was piloted during the live session on anti-oppression for the fall 2023 cohort of the holistic doula program. The new content includes introducing learners to the 3 soft-advocacy techniques used by doulas as codified by S.S. Yam, namely 1) creating deliberative space, 2) culture and knowledge brokering, and 3) Spatial maneuvering. Live session attendees have the opportunity to discuss examples of how doulas use these advocacy techniques to benefit clients.

TRAP module

In 2023 we launched our truth and reconciliation module, which focuses on educating students about colonial violence toward Indigenous communities. This module was inspired by various universities that have mandated Indigenous Credit Requirements (ICR) to show respect to Indigenous communities, and foster reconciliation between settler and Indigenous groups. In 2024, applications will be open to students and alumni wanting to participate in a review of the Truth and Reconciliation Action Plan, including the module. This committee will also focus on creating a template for a wider five year TRAP outline.

 

What’s Next

In 2024, we will continue to grow equity, diversity, and inclusion within DTC by undertaking a review of our policies and curricula, developing original video content and offering a mix of new and remounted webinars that build reproductive justice facilitation capacity within our birth work community. 

 

We’re grateful to our alumni community for always inspiring us to continue this important work. [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”534490″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1709738266702{margin-bottom: 0px !important;}”]Keira Grant (she/her) Inclusion and Engagement Lead – Racialized Communities

Keira brings a wealth of experience to the Online Community Moderator role. She is a Queer, Black woman with a twenty-year track record in Equity, Diversity, and Inclusion (EDI) education, projects, and community building initiatives.[/vc_column_text][/vc_column][/vc_row]

FULL SPECTRUM DOULA TRAINING | VIRTUAL | APR 6th, 2024 START

[vc_row][vc_column][vc_column_text css=”.vc_custom_1708105477494{margin-bottom: 0px !important;}”]This virtual program allows students to hold space with an experienced team of instructors and learn about the relational and holistic aspects of becoming a birth worker.

When you register for the Full Spectrum Doula Training  you are registering to receive training in fertility, pregnancy, birth, postpartum & loss,  support.

– 6 scheduled LIVE webinars with experienced mentors and experts in their field (please see below)
– Several core modules
– Ongoing mentoring

Meetings and modules will cover but are not limited to:

  • Community commitment, practice guidelines, jurisprudence, and ethical considerations
  • Conception, pre-conception, fertility, family planning, and diverse family relationships
  • Anatomy and physiology
  • Pregnancy, preparing clients for labour, self-care and safety-planning
  • Trauma-informed principles for care and trauma-focused support + counselling skills for our own trauma reflections
  • Comfort measures for birth & postpartum
  • Anti-oppression, discrimination, and decolonization of reproductive experiences
  • Loss, grief & mourning: the multi-dimensional aspects of trauma and loss
  • Compassion fatigue, burnout, and vicarious trauma:  self-care planning and personal reflection by birth support themselves
  • Business and non-business models of support

Materials and modules will become available on Sunday, March 30, 2024

Webinars will be held from 9 a.m.  – 5 p.m. EST via Zoom (8-hour sessions) on the following dates:

  • April 6, 2024
  • April 7
  • April 13
  • April 14
  • April 20
  • April 21

 

Students must attend a all sessions to be recognized as having completed this program.  Webinars will be recorded for playback purposes and sent to only registered members who have been provided access to this course.

This course is for new registrants only.  Those who have previously registered with DTC in either the self-directed training or the in-person workshop option should continue in their studies under that format.

Applications and registration open with LIMITED SPACE at this time.[/vc_column_text][/vc_column][/vc_row]

Categories
Anti-Oppression Anti-racism work community

The Mothers of Gynecology

[vc_row][vc_column][vc_column_text css=”.vc_custom_1707747263915{margin-bottom: 0px !important;}”]Anarcha, Betsy, and Lucy’s gynecological advancements have undoubtedly saved and improved countless lives. Yet they are not celebrated in most textbooks on gynecology or its history. Lucy, Betsy, and Anarcha were not medical researchers. Their ingenuity was a matter of survival. They were among the enslaved Black women that physician Marion Simms tortured and butchered by experimenting on them without anesthesia in the name of medical research.

Marion Simms is regarded as the “Father of Gynecology”. Not only is he remembered in the textbooks, but there is also a statue in his honour in his hometown of Alabama, in front of the clinic where he tortured Black women. He invented the speculum and the position of lying on one’s back with feet in the stirrups, that most birthers are expected to adopt in medicalized deliveries is named after him.

Simms believed that as a result of being less human than white women, Black women did not feel pain. He had no ethical qualms about conducting his “experiments” without anesthesia, despite the need to restrain the screaming women. When his medical assistants did and quit, he trained Lucy, Betsy, and Anarcha to perform this role. The three women perfected many of the procedures he was developing to save each other’s lives. Simms took the credit of course.

In 2022, a sculpture by Afrian-American artist and activist Michelle Browder finally began giving these women the recognition they are due while raising awareness of the suffering that was inflicted on them without their consent or free will. “Mothers of Gynecology” tells the stories of these heroes visually. 

All three women had suffered painful pelvic floor injuries during childbirth that affected their bowel and bladder control, making them unfit for hard labour on plantations. Now useless to their owners, they were leased to Dr. Simms in the hopes of him finding a cure that would restore them to productivity. His first experimental surgeries were failures. Undaunted, he continued his experiments, training the women to function as his assistants after his white assistants quit. They each became skilled medical providers in their own right. Simms experimented on a total of 12 enslaved women, but only Anarcha, Betsey, and Lucy’s names are preserved in his reports. To make his research more palatable, his reports state that the experiments were conducted on white women with assistance from white nurses. 

Browder’s arresting sculpture manages to convey the details of this horrific story in a way that transcends words and restores power and dignity to these exploited women. The sculptures are intricately fashioned from found metal. The three women are towering in this commanding piece, with Anarcha standing at 15 feet, Betsy standing at 12 feet, and Lucy at 9 feet. While the viewer’s emotional reaction to the piece is immediate and visceral, the symbolism possesses such a wealth of detail that you’d need to stand in front of it for at least an hour to pick up on everything. This Smithsonian article describes the symbolism like this:

“The statues incorporate meaningful—and painful—symbolism. Anarcha’s abdomen is empty, except for a single red rose where her uterus would be. Her womb sits nearby, full of cut glass, needles, medical instruments, scissors, and sharp objects intended to help viewers feel the women’s pain and suffering.

Medical scissors are attached to one woman. Another wears a tiara created out of a speculum—a device Sims invented for vaginal exams. The names of Black women [civil rights heroes] are welded to the statues.”

The figures have no arms or lower legs to represent the women’s lack of bodily autonomy.

Michelle Browder uses art as one aspect of her reproductive justice work. In 2022, she bought the land on which Simms conducted his experiments and is working on opening a clinic and museum for Black women’s health on the site. 

Simms’ racist belief that Black women had a higher pain tolerance than white women is still prevalent among healthcare providers. In perinatal health, this means Black birthers’ pain goes under or unmanaged, and pain that should sound the alarm regarding complications goes ignored. Black birthers know this and the main reason we seek birth doula support is to ensure we have an observer and advocate making sure our pain is being taken seriously and treated appropriately. 

Learning more about the mothers of gynecology is one activity that you can do to observe Black Future Month. You can find out more here:

 

Artist Works to Correct Narrative of Gynecology’s Beginnings

https://www.anarchalucybetsey.org/ 

 

 

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”534490″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1707747309073{margin-bottom: 0px !important;}”]Keira Grant (she/her) Inclusion and Engagement Lead – Racialized Communities

Keira brings a wealth of experience to the Online Community Moderator role. She is a Queer, Black woman with a twenty-year track record in Equity, Diversity, and Inclusion (EDI) education, projects, and community building initiatives.[/vc_column_text][/vc_column][/vc_row]

Categories
birth Business Newsletters rebranding

10 Ways to Improve Your Emails to Doula Clients

DTC live virtual training
DTC training

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Doula School alumni will often ask “what’s the best way to get new clients?” and our answer is almost always the same – email. It’s the most effective way to connect with people and become a regular part of their lives. On a social media platforms like Instagram or Tik Tok, you’re competing with hundreds if not thousands of accounts – all vying for someone’s limited attention. Conversely, once you get into an email inbox, you go right to the top each time .

There are several ways to build your email list. It can include past clients, freebies (like guides or offers), advertising on Google or Facebook, opt-in forms on your website, and so much more. Today we aren’t talking about BUILDING your list, we’re looking at how to get the most out of the list you do have. Whether you have 20 people or 2000, having an email list that is working for you can make all the difference in your doula career. Below are 10 ways to optimize your emails and improve your sales.

Use an Email Platform

There are SO many different platforms out there for managing your email list. Some of our favourites are ConvertKit, Mail Chimp, and Constant Contact. Even if you have a small list, it’s important to be using a professional email platform. This allows you to set up automations, send emails in bulk, manage unsubscribes, and so much more. The good news is that most of these services offer a free version you can start with. Perfect for doulas starting out with a small marketing budget.

Add Personalization

Most email providers will offer the ability to “personalize” messages. So when you get someone’s email address, you can make sure to get their first name as well. That way when sending out an email it will start with “Hi Marie” instead of more robotic or impersonal openings. Research has shown that adding personalization can help improve results from emails and make readers feel more connected.

Ask for Reviews

As birth workers we sometimes feel uncomfortable asking for support or feedback from clients. But we’re here to tell you it’s ok! Clients will be excited to share their testimonials, especially if they had a great experience working with you. Reviews on your website, social channels, google, and in emails can make a huge difference to sales. Future clients are always looking for “social proof” that you’re a trustworthy person and a doula they want to work with.

Use Images of Yourself

You know when you’re on a website or Instagram page, you can always tell when someone is using a lot of stock images. There is nothing wrong with using images you bought online now and then, but you’ll find that your emails and social content does better when it feels personal and real. Don’t be afraid to use photos of yourself in action. Maybe have a friend take some nice pictures of you at the park, or snap a couple of you working with a client (with their consent of course). Over time you can create a catalogue of images to use in a bunch of places.

Improve Your Subject Lines

The average email is only going to have an open rate of 30 or 40%. That means most people on your list may never even read the content! That’s why the subject line is so important. It’s your one chance to make an impression and get the reader interested. The best lines tend to be short and punchy, creating a sense of urgency for the reader. For example, something like “5 Baby Proofing TIPs from a Doula.” Most email platforms will let you test multiple subject lines per message, so you can start to understand what works best for your followers.

Only use ONE Call-to-Action

Have you ever gotten one of those BUSY emails with like 7 different places to click? They can be overwhelming and hard to understand. The key to a good email is keeping it simple. Don’t be afraid of white space and making it easy for a reader to follow. You do this by having only ONE call to action. If the email is about your overnight doula services, then make sure that’s the only thing you’re asking people to click on.

Don’t always SELL

Having someone’s email address is a big deal. They’re letting you send them information that goes directly to the top of their inbox. That’s a privilege. And it’s a privilege you can lose quickly if you abuse it. Every email you send can’t be a sale or a product or a doula service. Make sure you’re adding VALUE to your readers. This could be through tips and tricks, personal anecdotes, birth stories, interesting videos, or anything. By providing value, your readers will be more open to receiving the odd sale or product offering.

Have a Plan

We talk to some birth workers who feel overwhelmed by creating content and email newsletters. I don’t know when to send it? How many should I do a month? What kind of content? It can be a lot to manage, especially when your focus is working with clients. One way to simplify this is to have a plan. If you’re going to send a newsletter every 3 weeks, then set that schedule and stick to it. It will also help your readers start to expect your content on a regular basis.

Consistency

Designing things is fun. It’s especially fun if you have a bit of design know-how in photoshop, or adobe, or just got your new CANVA account. You might feel the urge to constantly be creating NEW and innovative designs to use in emails (and on social media, the website…etc). However, new designs can be confusing for readers and clients. They want to know what to expect. And seeing a consistent color, font type, and design will allow them to start recognizing your doula or birth brand. Where possible, try to pick a standard look and feel that you can maintain.

Automate Where Possible

You might be reading all this and thinking “I barely have time to reply to clients, when am I going to write additional emails?” That’s ok, it’s a lot! The good news is that you can automate a lot of things through email platforms. For example, maybe when someone provides their email address, they are automatically sent 2-3 emails that explain your doula services, what they cost, your availability, and more! It will take a bit of time in the early going to set up automatic email funnels, but these can save you a TON of time in the long run.

Make sure to check back with the blog next month, as we’ll be sharing more doula marketing and sales tips.

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Categories
Anti-Oppression Anti-racism work birth community

Respecting All Life: Reflections on International Holocaust Remembrance Day and National Day of Remembrance and Action Against Islamophobia

[vc_row][vc_column][vc_column_text css=”.vc_custom_1706563078413{margin-bottom: 0px !important;}”]That horrible day in 2017 when for no reason other than hate a 6 Muslim Canadians were killed at a Mosque in Quebec is still haunting. In a society that claims to love peace, equality, and freedom, the level of hate that spawned this horrific attack should never have been able to arise. What’s almost as haunting is that in the intervening 7 years, we’ve learned very little about the thinly veiled hate that is clearly pervasive in this country because we haven’t learned how to have an ongoing, brave discussion about it.

This year, Holocaust Remembrance Day (Jan. 25) and National Day of Action Against Islamophobia fall as a very deadly conflict in Israel-Palestine has raged on for over 100 days. While Jewish and Muslim Canadians are no more complicit in the conflict than any other Canadians, they have been forced to endure an unprecedented increase in hate-motivated attacks against them. I wish I was more surprised.

We’re too polite to talk about hate until people are getting killed, and by then it’s too late. We hold the guilty party accountable when the van attack and similar crimes happen, but we don’t hear the call to examine the society that created the van attack.

As birthworkers, we see and snuggle many brand-new babies. Every single one is special and they all deserve to grow up and live the lives they create for themselves based on the values that were cultivated in childhood. The presence of hate in the world makes this right impossible to realize for all children, so hate must be eradicated.

To our Israeli, Jewish, Muslim, and Palestinian alumni and audience, we know this has been an unbearably distressing last few months within your communities here in Canada and internationally. As birthworkers in your communities, you have had to process your own feelings while supporting birthers in your community who are under incredible strain. We know that extreme stress can contribute to complicated pregnancies and challenging outcomes. We see the vital work you are doing in your communities at this time and we are continuing to extend our compassion and support.

As doulas, we will continue to shine a light on hate in the healthcare system, institutions, communities, and ourselves. Only when hate is diligently brought out into the open and swept away can we have communities where all life is truly respected and it is safe for all children to grow. 

If you are looking for guidance on how you can support your community and access support for yourself at this difficult time, please visit our blog post “Our Hearts Are With You” from November 10, 2023. [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”534490″][vc_column_text css=”.vc_custom_1706554746991{margin-bottom: 0px !important;}”]Keira Grant (she/her) Inclusion and Engagement Lead – Racialized Communities

Keira brings a wealth of experience to the Online Community Moderator role. She is a Queer, Black woman with a twenty-year track record in Equity, Diversity, and Inclusion (EDI) education, projects, and community building initiatives.[/vc_column_text][/vc_column][/vc_row]

Categories
Anti-Oppression birth community

Facilitating Accountability

[vc_row][vc_column][vc_column_text css=”.vc_custom_1706107261056{margin-bottom: 0px !important;}”]As birth workers, we often see things or hear things from our clients that should not have happened. It could be an ultrasound tech sharing an interpretation that is later contradicted by their primary care provider, causing the patient confusion and anxiety. It could be membrane sweeps, AROMs, or episiotomies performed without the client’s consent. Or nurses disclosing information to family members while the client is unconscious, leaving the patient to receive a broken telephone story from their family later. 

 

These incidents range from irritations to serious breaches of practice standards, and things are more likely to “just go wrong” for systemically marginalized people. Clients are usually at a loss as to how to seek accountability or believe they can do nothing to address the harm they’ve experienced. 

 

Some may be aware of complaints processes that exist, but concerns about outcomes on either end of the spectrum – nothing will happen, or the worker will get fired – are often a deterrent. And of course, our clients who have just had babies or experienced a loss may simply not have the time and energy to engage with a complaints process.

 

In truth, there are far more opportunities to address what happened than most people think. Speaking up can lead to many positive outcomes, including a faster return to well-being for the client, and learning and improved practice on the part of the care provider. The processes focus on restorative justice, learning, and growth, rather than punishing the provider.  There is an understanding that the vast majority of workers in the healthcare system care about people and want to help. The options outlined below are suitable depending on the context and seriousness of what happened.

 

Speaking with the Care provider directly

For my clients who decide to speak up about their experience, this is usually the option they go with. This is especially true of midwifery clients who have an ongoing relationship with their care provider. 

 

We can support clients in this process by clarifying the concerns and rehearsing the conversation to make sure key points are captured and that the client feels empowered to self-advocate. 

 

I’ve seen improved treatment relationships and greater client well-being arise from these conversations. Especially in the case of complex births, creating a safe environment to debrief the experience with the provider is essential. Debriefing a traumatic birth with the care provider is a protective factor against birth trauma.

 

Engaging the Care Team

If multiple people are involved in a client’s care, sometimes a care provider with whom the client has a positive relationship can be a liaison between them and a provider with whom the client is having challenges. For example, in the case of the oversharing ultrasound tech mentioned above, it might be appropriate for the midwife or OB’s clinic to reach out to the ultrasound clinic to let them know about the impact this had on a client. This leverages the clinics’ mutually supportive relationship that should incorporate giving and receiving constructive feedback. 

 

Patient Relations and other “in-house” processes

Talking with the provider directly isn’t always the right option. This is especially likely to be true in a dynamic where the client felt intimidated or belittled by the provider, such as a discriminatory incident. Our debriefs with clients can explore their level of comfort with the various options.

 

Depending on the setting in which the care took place, there is usually an internal process for raising concerns. For example, most hospitals have a patient relations department that can work with you to resolve issues. There is often a mechanism for the hospital to anonymize information raised with the provider. Staff within patient relations will investigate the complaint and decide on the best way to address it. This could include seeking an apology from the care provider, supporting them to learn from what happened, or more serious action depending on the nature of the complaint.

 

Regulatory Body

Suppose a client has a serious concern about someone involved in their care who is a member of a regulated health profession. In that case, they have the option of filing a complaint with the care provider’s regulatory body. In Ontario, these regulatory bodies are called “Colleges”. They may be called “Boards” or “Associations” in other places.  If you’re unsure of the system where you live, I recommend searching for “regulated health profession [your province/state]” and finding out more about health professional regulation where you live, especially for the professions providing perinatal healthcare, such as nursing, midwifery, medicine, pharmacy, and diagnostic imaging.  

 

Professional regulatory bodies fulfill a range of functions including setting educational requirements, registering members, setting professional standards, and investigating complaints and reports. 

 

Anyone can go to the College with a complaint about one of their members. When health professionals work in settings where they have oversight, such as a hospital or clinic, management is legally required to report certain types of information to the regulator. It’s one of the reasons why it’s always best to take the complaint somewhere internal first. 

 

A range of things can happen, such as a letter with recommendations, reflection exercises and activities to support professional development, and a meeting with an expert in an area where more learning is needed. In some instances, the regulator may take no action. In some situations, the College can pursue an internal prosecution of the member. Again, a range of outcomes is possible, including having their license to practice their profession removed. This outcome is very infrequent.

 

Complaints Commissioner, Ombudsman, etc.

Provinces in Canada have arms-length government bodies that ensure the quality of public services such as healthcare. In Ontario, complaints regarding healthcare can be taken to the patient ombudsman. In Quebec, complaints can be made with the Complaints Commissioner. This 2022 case study explored the advocacy potential of many individuals accessing this complaints process. In 2019, “Obstetric violence” became a focus of media attention in Quebec due to a series of articles published in La Presse about experiences during childbirth, including inappropriate comments, procedures performed without consent, and being separated from babies. In the weeks following these publications, the Complaints Commissioner received an influx of complaints that spoke to a systemic pattern. The Commissioner is well placed to liaise with government policymakers and she produced a report with recommendations aimed at improving perinatal care. This led to several outcomes, including workshops for service providers on communication, information sharing, and consent.

 

“It’s me, hi! I’m the problem. It’s me”

Transparency with our clients about accountability includes making sure they know what their options are if they have concerns about us! Keeping the lines of communication open so they feel comfortable coming to us with concerns is ideal. If a client has a concern about a certified doula or perinatal educator that can’t be worked out, the client can go to their certification organization. In Ontario, If clients have concerns about how their personal information was used or shared, they can file a complaint with the privacy commissioner.

 

Seeking accountability has the potential to be healing and empowering for clients, while providing a learning opportunity for the client. When working with diverse humans at a sensitive time, hearing critical feedback compassionately and receptively is integral to our ability to grow in our practice. It may not always feel great in the moment, but if we reflect honestly on constructive feedback, it can be a wonderful catalyst for deepening our practice.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”534490″][vc_column_text css=”.vc_custom_1706107304539{margin-bottom: 0px !important;}”]Keira Grant (she/her) Inclusion and Engagement Lead – Racialized Communities

Keira brings a wealth of experience to the Online Community Moderator role. She is a Queer, Black woman with a twenty-year track record in Equity, Diversity, and Inclusion (EDI) education, projects, and community building initiatives.[/vc_column_text][/vc_column][/vc_row]

Categories
birth Business Canada Childbirth Educator

Insurance Announcement

[vc_row][vc_column][vc_column_text css=”.vc_custom_1707147428773{margin-bottom: 0px !important;}”]We are thrilled to announce a huge win in our movement for better access to doula care in Canada. Effective immediately, Sun Life has approved that Doula Training Canada certified doulas are on the list of approved providers whose clients can use their benefits for coverage IF they have that coverage in their plan!

This will make it easier for thousands of people to afford the cost of this life-changing support. Doula Canada is so proud to be considered a leading certification organization for doulas in Canada and find itself listed alongside the two other largest organizations internationally (DONA and CAPPA). As we continue our strategic growth initiatives, we will continue to expand the work we do to advocate for families’ access to doula care in Canada and around the world. 

How to Help Your Clients Get Reimbursement

For your clients to be able to submit receipts for reimbursement from Sun Life, invoices must contain the following information:

  • Your Full Legal Name and company name
  • Address
  • Services provided
  • Service dates

Price (if you collect tax, your tax number is legally required to be on all your receipts/invoices)

The certification/graduation number that was included in your graduation letter from DTC.

Please also keep in mind that not everyone that has SunLife coverage will be able to use their benefits for doula reimbursement. Insurance and benefit plans are complex and vary from person to pereson. Clients should confirm their coverage to be sure of what might be covered.

If you would like us to send you an updated certification document with your certification number please email us at info@doulatraining.ca and we’ll be happy to email you a new certificate.

While this is undoubtedly a huge win for DTC doulas and our clients, we don’t intend to rest on our laurels. We will use what we have learned from our success with Sun Life to continue to advocate for more insurance companies to cover doula care! A reminder that each person’s plan is different and not all customers will qualify. They should check with Sunlife for their specific coverage. 

If you have any questions please feel free to email us anytime at info@doulatraining.ca

Doula Training Canada

www.DoulaTraining.ca[/vc_column_text][/vc_column][/vc_row]

IN PERSON | POSTPARTUM DOULA | DARTMOUTH, NOVA SCOTIA | JUNE 9 -10, 2024

POSTPARTUM DOULA TRAINING

[vc_row][vc_column][vc_column_text css=”.vc_custom_1702075961715{margin-bottom: 0px !important;}”]

Join our experienced Doula Canada instructors for your IN-PERSON training!

Are you ready to fulfill your dream of becoming a doula? Prefer to learn in person?

Join us for our client-centred and trauma-informed hybrid doula course as we guide you through interactive teaching and hands-on demonstrations! The in-person workshop creates the opportunity for students to learn, hold space, and boost their confidence alongside peers and our experienced team of instructors.

The workshop will be held from 9:00 a.m. to 5:00 p.m. local time every day. Please note you must be in attendance all days in order to qualify for the in-person course requirements.

As part of your doula certification, you will be expected to complete online learning modules and related assignments alongside in-person training attendance. 

*If you’d like to register for the Dual Stream (Labour Doula AND Postpartum Doula) please select the Dual Stream fee.

By registering for this training,you acknowledge and agree to the following:

Your presence at the event in its totality, agreement to participate in a professional manner throughout the training.  No partial credit can be awarded.

___________________________________________________________________

Training Information & Eligibility:

You have read through the Resources and policies at www.doulatraining.ca, including but not limited to our Cancellation Policy, Equity & Inclusion Policy, Harassment and Discrimination Policy, and Complaint Policies & Procedures prior to registering.  You acknowledge that all materials are taught in an in-person format and that the training is a part of the full course, including modules, quizzes, practicum, and exams.

There are no age or educational prerequisites for taking this program and DTC works with providers across many countries, with only limited exceptions.  If you are a provider outside of Canada or the United States we recommend that you contact any local doula associations to ensure that our programs can be used for any required authorization.

Professionalism:
You will show up on time and be fully present for all days that you are expected to attend, and always in the spirit of professionalism  You will reach out to our faculty or any staff if any unexpected issues arise.  You agree to take full responsibility for addressing your needs in the area of accessible learning, self-care, and compassionate treatment of peers and DTC staff.  The faculty and staff reserve the right to remove trainees at any time if the trainee creates an unsafe or unprofessional environment for you or other trainees, or for any reason that does not represent the policies of DTC.

Accommodation: 
Doula Training Canada follows the Accessible Canada Act (ACA).  We ask that if you are in need of any special accommodations that will allow you to take your training with us, please email us with special requests at least fourteen (14) days before the scheduled training.  If, during the training, a need for an accommodation arises, you are expected to communicate with your instructor and/or DTC staff immediately and we will work with you to discuss the best possible solution.

Confidentiality:
You are asked to respect the confidentiality of other trainees and our staff during your time with DTC.  Confidentiality with clients will be discussed by your trainer/s.  Trainees who observe a problem with another trainee are asked to bring the problem to the lead trainer for the specific session or DTC administration, as per the set policies and guidelines.   Similarly, if a staff member acts unprofessionally we ask that you email DTC administration as soon as possible.

Preparedness for doing your own work:
Throughout your training, you will be expected to participate in working through the training activities as a representative in the role of doula support or perinatal support.  You are responsible for scheduling, discipline, and following through on projects and module expectations outside of this training session.  In registering you recognize the set amount of time that you have access to the program and agree to work towards completion in the timeframe set forth by DTC and its vocational expectations.  Mentoring can be accessed by emailing our staff at info@doulatraining.ca and we are always prepared to assist you if you communicate your questions or needs.  Each program at DTC may have a slightly different timeframe and we encourage you to review these details prior to registering.

Please note that registration ends 2 days prior to the event[/vc_column_text][/vc_column][/vc_row]

IN- PERSON | BIRTH DOULA | DARTMOUTH, NOVA SCOTIA | JUNE 6 – 8, 2024

Birth Doula Certification
Birth doula training

[vc_row][vc_column][vc_column_text css=”.vc_custom_1702075041395{margin-bottom: 0px !important;}”]

Join our experienced Doula Canada instructors for your IN-PERSON training!

Are you ready to fulfill your dream of becoming a doula? Prefer to learn in person?

Join us for our client-centred and trauma-informed hybrid doula course as we guide you through interactive teaching and hands-on demonstrations! The in-person workshop creates the opportunity for students to learn, hold space, and boost their confidence alongside peers and our experienced team of instructors.

The workshop will be held from 9:00 a.m. to 5:00 p.m. local time every day. Please note you must be in attendance all days in order to qualify for the in-person course requirements.

As part of your doula certification, you will be expected to complete online learning modules and related assignments alongside in-person training attendance. 

*If you’d like to register for the Dual Stream (Labour Doula AND Postpartum Doula) please select the Dual Stream fee.

By registering for this training,you acknowledge and agree to the following:

Your presence at the event in its totality, agreement to participate in a professional manner throughout the training.  No partial credit can be awarded.

___________________________________________________________________

Training Information & Eligibility:

You have read through the Resources and policies at www.doulatraining.ca, including but not limited to our Cancellation Policy, Equity & Inclusion Policy, Harassment and Discrimination Policy, and Complaint Policies & Procedures prior to registering.  You acknowledge that all materials are taught in an in-person format and that the training is a part of the full course, including modules, quizzes, practicum, and exams.

There are no age or educational prerequisites for taking this program and DTC works with providers across many countries, with only limited exceptions.  If you are a provider outside of Canada or the United States we recommend that you contact any local doula associations to ensure that our programs can be used for any required authorization.

Professionalism:
You will show up on time and be fully present for all days that you are expected to attend, and always in the spirit of professionalism  You will reach out to our faculty or any staff if any unexpected issues arise.  You agree to take full responsibility for addressing your needs in the area of accessible learning, self-care, and compassionate treatment of peers and DTC staff.  The faculty and staff reserve the right to remove trainees at any time if the trainee creates an unsafe or unprofessional environment for you or other trainees, or for any reason that does not represent the policies of DTC.

Accommodation: 
Doula Training Canada follows the Accessible Canada Act (ACA).  We ask that if you are in need of any special accommodations that will allow you to take your training with us, please email us with special requests at least fourteen (14) days before the scheduled training.  If, during the training, a need for an accommodation arises, you are expected to communicate with your instructor and/or DTC staff immediately and we will work with you to discuss the best possible solution.

Confidentiality:
You are asked to respect the confidentiality of other trainees and our staff during your time with DTC.  Confidentiality with clients will be discussed by your trainer/s.  Trainees who observe a problem with another trainee are asked to bring the problem to the lead trainer for the specific session or DTC administration, as per the set policies and guidelines.   Similarly, if a staff member acts unprofessionally we ask that you email DTC administration as soon as possible.

Preparedness for doing your own work:
Throughout your training, you will be expected to participate in working through the training activities as a representative in the role of doula support or perinatal support.  You are responsible for scheduling, discipline, and following through on projects and module expectations outside of this training session.  In registering you recognize the set amount of time that you have access to the program and agree to work towards completion in the timeframe set forth by DTC and its vocational expectations.  Mentoring can be accessed by emailing our staff at info@doulatraining.ca and we are always prepared to assist you if you communicate your questions or needs.  Each program at DTC may have a slightly different timeframe and we encourage you to review these details prior to registering.

Please note that registration ends 2 days prior to the event[/vc_column_text][/vc_column][/vc_row]

IN PERSON | POSTPARTUM DOULA | TORONTO, ON | JUNE 24- 25, 2024

[vc_row][vc_column][vc_column_text css=”.vc_custom_1715727894919{margin-bottom: 0px !important;}”]

Join our experienced Doula Canada instructors for your IN-PERSON training!

Are you ready to fulfill your dream of becoming a doula? Prefer to learn in person?

Join us for our client-centred and trauma-informed hybrid doula course as we guide you through interactive teaching and hands-on demonstrations! The in-person workshop creates the opportunity for students to learn, hold space, and boost their confidence alongside peers and our experienced team of instructors.

The workshop will be held from 9:00 a.m. to 5:00 p.m. local time every day. Please note you must be in attendance all days in order to qualify for the in-person course requirements.

As part of your doula certification, you will be expected to complete online learning modules and related assignments alongside in-person training attendance. 

  • June 24, 2024
  • June 25, 2024

Location: Birth Mark – 120 Carlton St Unit 208 Toronto, ON M5A 4K2.

*If you’d like to register for the Dual Stream (Labour Doula AND Postpartum Doula) please select the Dual Stream fee.

By registering for this training,you acknowledge and agree to the following:

Your presence at the event in its totality, agreement to participate in a professional manner throughout the training.  No partial credit can be awarded.

___________________________________________________________________

Training Information & Eligibility:

You have read through the Resources and policies at www.doulatraining.ca, including but not limited to our Cancellation Policy, Equity & Inclusion Policy, Harassment and Discrimination Policy, and Complaint Policies & Procedures prior to registering.  You acknowledge that all materials are taught in an in-person format and that the training is a part of the full course, including modules, quizzes, practicum, and exams.

There are no age or educational prerequisites for taking this program and DTC works with providers across many countries, with only limited exceptions.  If you are a provider outside of Canada or the United States we recommend that you contact any local doula associations to ensure that our programs can be used for any required authorization.

Professionalism:
You will show up on time and be fully present for all days that you are expected to attend, and always in the spirit of professionalism  You will reach out to our faculty or any staff if any unexpected issues arise.  You agree to take full responsibility for addressing your needs in the area of accessible learning, self-care, and compassionate treatment of peers and DTC staff.  The faculty and staff reserve the right to remove trainees at any time if the trainee creates an unsafe or unprofessional environment for you or other trainees, or for any reason that does not represent the policies of DTC.

Accommodation: 
Doula Training Canada follows the Accessible Canada Act (ACA).  We ask that if you are in need of any special accommodations that will allow you to take your training with us, please email us with special requests at least fourteen (14) days before the scheduled training.  If, during the training, a need for an accommodation arises, you are expected to communicate with your instructor and/or DTC staff immediately and we will work with you to discuss the best possible solution.

Confidentiality:
You are asked to respect the confidentiality of other trainees and our staff during your time with DTC.  Confidentiality with clients will be discussed by your trainer/s.  Trainees who observe a problem with another trainee are asked to bring the problem to the lead trainer for the specific session or DTC administration, as per the set policies and guidelines.   Similarly, if a staff member acts unprofessionally we ask that you email DTC administration as soon as possible.

Preparedness for doing your own work:
Throughout your training, you will be expected to participate in working through the training activities as a representative in the role of doula support or perinatal support.  You are responsible for scheduling, discipline, and following through on projects and module expectations outside of this training session.  In registering you recognize the set amount of time that you have access to the program and agree to work towards completion in the timeframe set forth by DTC and its vocational expectations.  Mentoring can be accessed by emailing our staff at info@doulatraining.ca and we are always prepared to assist you if you communicate your questions or needs.  Each program at DTC may have a slightly different timeframe and we encourage you to review these details prior to registering.

Please note that registration ends 2 days prior to the event[/vc_column_text][/vc_column][/vc_row]